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Fault Finding
Please note: We are on holiday in October, next available repairs start from November.
Dive into worry-free relaxation with our Hot Tub Fault Finding Service at just £95!
Is your hot tub feeling a bit under the weather? Fret not! Our expert technicians are here to conduct a thorough fault finding service, ensuring your bubbly haven gets back to its soothing self.
For the pocket-friendly price of £95, we'll dig deep into any issues your hot tub might be experiencing. What's even better? If we can pinpoint and fix the problem within the first hour (excluding parts cost), consider it all included in the service fee!
Our skilled professionals are equipped to tackle a variety of hot tub hiccups, ensuring you get back to enjoying those warm, tranquil waters in no time. And, hey, we understand sometimes it's more than a quick fix. If specialised parts are needed, worry not! We'll provide you with a detailed quote to get your hot tub humming smoothly once again.
Once you have made your online booking we will be in touch to book your fault finding appointment.
This service is available for customers in Inverness, North Kessock, Tore, Monlochy, Muir of Ord, Dingwall. For other locations, reach out for a personalized quote. If you do not live in the areas mentioned above, please do not book online as we will automatically send a refund minus our card provider fee up to £10.
Terms of service
Fault-Finding Service — Terms & Conditions
Service Scope:
The fault-finding service covers attendance at the hot tub, inspection, testing and investigation of the reported fault. The purpose of the service is to identify, where reasonably possible, the likely cause of the fault and determine the appropriate repair.
Fault-Finding Fee:
The fault-finding fee is £95, payable in advance when booking. This fee covers the initial attendance and diagnostic investigation and is payable whether or not a fault is identified and whether or not the customer subsequently proceeds with any repair.
Diagnosis & Testing:
Fault diagnosis is an investigative process based on the symptoms reported, the condition of the hot tub and the results of testing carried out during the appointment. While every reasonable effort will be made to identify the cause of the reported fault, a definitive diagnosis cannot always be guaranteed during the initial visit.
Some faults may be intermittent, concealed, caused by multiple components, or only become apparent once another component has been tested or replaced. Further testing, investigation or component replacement may therefore be required before the underlying fault can be confirmed.
Further Investigation:
Where additional testing, investigation, component substitution or a further attendance is required to establish or confirm the cause of a fault, this will be chargeable separately. No additional chargeable work will be undertaken without the customer's approval.
Multiple or Unrelated Faults:
The £95 fault-finding service relates to the fault or symptoms reported at the time of booking. If additional or unrelated faults are identified during the investigation, these may require separate diagnosis and/or repair.
Repair Quotations:
Where a repair is identified, the required repair will be quoted separately. The customer is under no obligation to proceed with the recommended repair. The £95 fault-finding fee remains payable regardless of whether the repair is accepted.
Access & Conditions:
Reasonable access to the hot tub and relevant equipment must be provided. Where appropriate, the hot tub should be filled to a suitable operating level and connected to its normal electrical supply so that the system can be tested. If the reported fault cannot be investigated because the necessary conditions or access are unavailable, the fault-finding fee remains payable and a further attendance may be chargeable.
Existing Conditions:
The condition, age and previous maintenance of hot tubs and their components can affect diagnosis. Aged, damaged, modified, poorly maintained or previously repaired equipment